Last updated: 2024
These Terms and Conditions ("Terms") govern the provision of rodent control and deratization services by Pixato and apply to every booking made through our website or by telephone. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before confirming a booking.
Services are provided by Pixato, with a registered business address at:
17 DeansgateYou can contact us using the following details:
All correspondence regarding bookings, complaints, or requests relating to your personal data should be sent to the email address above.
Bookings for rodent control and deratization services may be requested via our website enquiry form, by email, or by telephone. A booking request does not constitute a binding contract until Pixato has issued a written or email confirmation setting out the scope of work, the proposed date of the visit, and the applicable price.
It is your responsibility to ensure that the information provided at the time of booking (including the property address, access details, and description of the pest issue) is accurate and complete. Pixato reserves the right to decline or reschedule a booking where access to the property is not reasonably available, or where the described issue falls outside the scope of services we are able to provide.
Prices quoted at the time of booking confirmation include the inspection, treatment, and any follow-up visit explicitly stated in the written confirmation. Any additional work identified during the visit (such as proofing, structural repairs, or extended treatment programmes) will be quoted separately and requires your agreement before being carried out.
Payment is due as set out in the booking confirmation, which may specify payment on completion of the visit, or in accordance with agreed invoicing terms for recurring service contracts. All prices are quoted in pounds sterling (GBP) and, where applicable, are inclusive of VAT at the prevailing rate. Pixato accepts payment by the methods stated on our invoices or booking confirmations.
Prices do not include any costs arising from pre-existing structural issues, hidden infestations discovered after the initial inspection, or works requested outside the original scope, unless otherwise agreed in writing.
You may cancel or reschedule a confirmed booking free of charge provided you give us at least 24 hours' notice before the scheduled appointment. Cancellations made with less notice may be subject to a reasonable administration charge to cover costs already incurred, which will be communicated to you in advance where possible.
If you are a consumer booking services at a distance (for example, via our website or by telephone), you may have a statutory right to cancel within 14 days under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please note that if you request the service to begin, or it is completed, within this 14-day period, your right to cancel may be limited or lost once the service has been fully performed.
If you are dissatisfied with any aspect of the service provided, please contact us at [email protected] as soon as possible, and in any event within 14 days of the visit, so that we may investigate and, where appropriate, arrange a remedial visit at no additional cost. We aim to acknowledge complaints within 5 working days and resolve them promptly and fairly.
Pixato provides its services with reasonable care and skill in accordance with the Consumer Rights Act 2015. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited under the law of England and Wales.
Subject to the above, Pixato shall not be liable for indirect or consequential losses, loss of income, or damage arising from pre-existing structural conditions of the property, the presence of pests beyond the agreed scope of treatment, or failure to follow post-treatment advice provided by our technicians. Our total liability in respect of any single booking shall not exceed the total price paid for that booking.
Our website sets only one cookie, named consent_state, which stores your cookie consent choice for a period of one year. This site does not use any analytics, tracking, or session cookies of any kind. Advertising measurement is only activated after you have given consent, and only operates on the booking confirmation page.
For any questions regarding your personal data, or to exercise your rights under the UK General Data Protection Regulation and the Data Protection Act 2018 (including access, correction, or deletion of your data), please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters.
These Terms are governed by and construed in accordance with the law of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Pixato may update these Terms from time to time to reflect changes in our services or legal requirements. The version published on our website at the time of your booking shall apply to that booking.
If you have any questions about these Terms, please contact us: