Privacy Policy

Last updated: 2024

Pixato ("Pixato", "we", "us", or "our") provides rodent control and deratization services. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or use the contact form on our site, and it sets out your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Pixato is the data controller responsible for your personal data. Our contact details are set out at the end of this policy.

1. Personal Data We Collect

We collect personal data only where you voluntarily provide it to us, principally through the enquiry/contact form on this website. This may include:

• Your name
• Your email address
• Your telephone number
• Your postal address or property location, where relevant to a rodent control enquiry
• Any details you choose to include about the service you are requesting

We do not collect payment card details, sensitive categories of personal data, or any information beyond what is necessary to respond to your enquiry and provide our services.

2. Why We Process Your Data

We use the personal data submitted through our form for the following purposes:

• To respond to enquiries about our rodent control and deratization services
• To schedule and provide requested services
• To maintain records of correspondence for customer service and administrative purposes
• To comply with legal or regulatory obligations, where applicable

3. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Consent — where you submit the contact form, you consent to us using your details to respond to you.
• Legitimate interests — we have a legitimate interest in responding to enquiries and maintaining accurate business records, provided this does not override your rights and freedoms.
• Contractual necessity — where processing is necessary to take steps at your request prior to entering into a service contract, or to perform a contract with you.
• Legal obligation — where we are required to retain or disclose information to comply with the law.

4. Data Retention

We retain personal data submitted via the contact form only for as long as necessary to fulfil the purposes described above, typically for the duration of the customer relationship plus a reasonable period afterwards to address any follow-up queries or legal requirements. Once this period has passed, personal data is securely deleted or anonymised.

5. Who We Share Data With

We do not sell or rent personal data. We may share personal data with:

• Staff and subcontractors of Pixato directly involved in delivering the requested rodent control service
• IT service providers who host our website or email systems, acting under our instructions
• Regulatory or law enforcement bodies, where required by law

We do not transfer personal data outside the United Kingdom without appropriate safeguards being in place.

6. Cookies

Our website uses a single cookie, named consent_state, which stores your cookie consent choice for a period of one year. This cookie does not track browsing activity and is used solely to remember your consent preference.

We do not use analytics cookies, tracking pixels, session cookies, or CSRF cookies. No third-party analytics services are used on this website.

Advertising measurement is only activated after you have given consent, and only operates on the booking/order confirmation page, in order to measure the effectiveness of advertising that led to a completed enquiry or booking.

7. Your Rights

Under the UK GDPR and the Data Protection Act 2018, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your personal data, where applicable
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by law.

8. Contact Us

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page along with a revised "Last updated" date.